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Managed IT Services

Consistent, SLA-driven IT support across one community or many.

Built forSenior living operators who need reliable IT across one or many communities without the cost or complexity of building an in-house team.

We run the day-to-day technology a community depends on — the helpdesk staff call when something breaks, the patches that keep machines healthy, the Microsoft 365 tenant, the network, and the devices in every hand and on every wall. One partner, one SLA, every site.

Helpdesk & End User Support

  • Remote helpdesk support
  • Phone, email, and chat support
  • Executive / VIP support
  • User onboarding and offboarding
  • Password reset and MFA support
  • Desktop and laptop troubleshooting
  • Printer and peripheral support
  • Software and application support
  • Escalation management

Endpoint Management

  • RMM monitoring
  • Patch management
  • OS lifecycle management
  • Asset inventory management
  • Device performance monitoring
  • Endpoint automation and scripting
  • Workstation and server management

Microsoft 365 Management

  • Exchange Online administration
  • SharePoint and Teams administration
  • License and MFA management
  • Conditional access management
  • Email security
  • Retention policy management
  • Third-party backup integration

Cloud & Azure Services

  • Cloud migration planning and execution
  • Azure tenancy management
  • Entra ID (Azure AD) administration
  • Hosted server consolidation
  • Hybrid cloud configuration
  • Cloud cost optimization
  • Cloud backup and resiliency design

Infrastructure & Network

  • Firewall management
  • Switch and wireless management
  • VPN configuration and support
  • Multi-site network management
  • Network monitoring

Mobile Device Management

  • Device enrollment
  • Apple Business Manager integration
  • Android Enterprise management
  • Remote wipe
  • Application deployment
  • Shared device & kiosk configuration
  • Mobile asset management

Senior Living Platform Support

  • Printer mapping for clinical and operational workflows
  • Connectivity support for platform access
  • Browser/client compatibility for PointClickCare, MatrixCare, Yardi, Eldermark, ALIS
  • User access and login troubleshooting
  • Vendor coordination for access and connectivity

Hardware Procurement & Lifecycle

  • Device procurement — workstations, laptops, servers, tablets, peripherals
  • Vendor relationship and pricing management
  • Imaging and standardized deployment
  • Refresh cycle planning
  • Carrier activation and provisioning
  • Decommissioning, secure data destruction, e-waste
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